Privacy Policy

This Privacy Policy explains how Meridia ("we", "us", "our") collects, uses, and protects personal information provided to us through this website and through our sessions and services in Chiang Mai, Thailand. We are committed to handling personal data with care and transparency.

1. Who We Are

Meridia is an educational and organisational support service based at 47 Chaiyaphum Road, Si Phum, Muang, Chiang Mai 50200, Thailand. We provide pension information and documentation support services. For data-related questions, contact us at [email protected].

2. What Personal Data We Collect

We may collect the following types of personal information:

• Full name and contact details (email address, phone number)
• The content of messages sent via our contact form
• Technical data such as browser type, IP address, and pages visited (collected via analytics cookies where consented)

We do not collect sensitive personal data (such as health information, financial account details, or identification documents) through this website. Any documents reviewed during sessions are handled only in person and are not stored or copied by Meridia.

3. How We Collect Data

• Contact form — when you submit an enquiry via our website
• Cookies and analytics — where you have consented, we use cookies to understand how the website is used
• Direct communication — when you contact us by phone or email

4. Legal Basis for Processing

We process personal data under the following legal bases, in line with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — for marketing communications and analytics cookies
• Legitimate interests — to respond to your enquiries and manage our services
• Contract performance — where you have booked a session or service with us

5. How We Use Your Data

• To respond to your enquiries and arrange sessions
• To send general service information you have asked to receive
• To improve the usability of our website (via anonymised analytics)
• To comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

Enquiry and contact data is kept for up to 24 months from the date of last contact. Where a service has been provided, basic records are retained for up to 5 years for administrative purposes. Anonymised analytics data may be retained indefinitely. You may request deletion of your data at any time (see Section 9).

7. Third-Party Services

We may use the following third-party services which may process your data in accordance with their own privacy policies:

• Google Analytics (website analytics — only where cookies are accepted)
• Email service providers for enquiry management

Where these services involve international data transfers, we take reasonable steps to ensure appropriate protections are in place.

8. Cookies

Our website uses cookies for essential functionality and, where consented, for analytics. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time through the cookie settings on our website.

9. Your Rights

Under the Thailand PDPA, you have the following rights regarding your personal data:

• Right to access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate data
• Right to erasure — to ask us to delete your data
• Right to restriction — to limit how we process your data
• Right to data portability — to receive your data in a structured format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to provide our services. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that data has been submitted by a person under 18, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions or requests:

• Email: [email protected]
• Address: 47 Chaiyaphum Road, Si Phum, Muang, Chiang Mai 50200, Thailand
• Phone: +66 81 905 4372